You have the right to lodge an appeal against an assessment decision if you feel you were unfairly treated, or you feel the assessment decision is incorrect and you believe to have the appropriate grounds for an appeal.


An appeals and reassessment process is an integral part of all training and assessment pathways leading to a Qualification or Statement of Attainment within the Standards for Registered Training Organisations 2015.


Workforce Training Centre will ensure that you have access to a fair and equitable process for dealing with appeals against assessment decisions.


Complaints and Grievances

You have the right to lodge a complaint or grievance if you are dissatisfied with any of the services relating to training and /or assessment that you have been provided with.


This policy covers complaints or grievances against unacceptable, inappropriate or ineffective behaviours, materials, facilities or information expressed or provided to students in the course of training and assessment services provided by Workforce Training Centre.

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High Risk Training

Dogging and Rigging


Basic Rigging

Intermediate Rigging

Advanced Rigging


Basic Scaffolding

Intermediate Scaffolding

Advanced Scaffolding

Safety Training

Confined Space & Gas Testing

Working Safely at Heights

Fire and Emergency Response

Gas Testing

Supervisor Courses

Permit Officer

Site Supervisor 

Mobile Plant

Telehandler 2 Day – Beginner

Forklift 2 Day – Beginner

Elevating Work Platform

Non-Slewing crane CN

Slewing crane C6

Gantry Crane


Verification of Competency (VOC)
Layher Familiarisation
Respiratory Mask Fit Test

Room Hire

Recognition of Prior Learning (RPL)


© 2021 Workforce Training Centre, RTO Number 52729